SIPO for recipients
- Service description
- Benefits for organisations (payment recipients) using SIPO
- Frequently Asked Questions - Payees
Service description
SIPO - direct debit of multiple payments via Czech Post’s system
Czech Post offers SIPO services as an agent collecting payments from individuals on behalf of legal or other entities under a SIPO agency contract. SIPO is used by 5 million payers in the Czech Republic. SIPO can be used to pay for rental, electricity, gas, water, radio and television subscription fees, cable television, newspaper and magazine subscription fees, building savings, life and other insurance, and other payments or fees.
eSIPO for organisations
eSIPO for Organisations is an electronic version of SIPO which is currently being tested. It aims at providing more comfortable services to organisations such as:
- online monitoring of payments collected from customers,
- payers management,
- electronic entry of new collection requirements (without the need to send encrypted files by email).
You can choose from three eSIPO packages according to the number of users in your organisation (A–100; B–50; C–10). You will be granted login details and access rights allowing you to only read or to read and write in the application. We can provide you with user management services (creation, changes or cancellation of user accounts) or you may use your own administrator. Prices for electronic access to SIPO services are set in the SIPO Pricelist.
You will be informed about the possibility of full access to eSIPO for Organisations in due time.
If you have any further questions concerning eSIPO for organisations, please contact:
SIPO Department - Sales Team,
Phone: 556 316 142.
Email address: sipo-organizace@cpost.cz
Benefits for organisations (payment recipients) using SIPO
Reliable collection of payments
97% of claims are paid in due time.
Reduced costs
No costs of issuing, printing, enveloping, and mailing of paper invoices.
Online solution
Online monitoring of payments collected from customers.
Simple
No fees for installations of licences, costs of training of your employees, administration work or IT support.
Frequently Asked Questions - Payees
How does it work?
As a payee, you will give us orders to collect payments from your customers. The next month, we will send them SIPO payment documents that will include the payments to be paid to you. The payments made will be transferred to your account on the agreed dates - every day, once or twice a month.
What have I to produce to have payments from my customers collected?
You have to produce so-called schedules of payments with information about the code of payment under which you want to have the payment collected, from whom, and what is the amount. You can send us these schedules of payments by email in encrypted files or you can simply enter them online, or you can use a combination of both methods. The closing date for sending schedules of payments by email is the twenty-fifth day of the month. However, if you use the online service (the eSIPO application), the closing date is 6 p.m. on the last day of the month.
When will the money be credited to my account?
We will start collecting the payments from your customers immediately the next month (the “collection month”). We can send the first collected money to your account already two days after payment by the customer. We transfer the money by multiple payment order. You can select any of the following options that best suits you: daily in the collection month; by the twentieth day of the collection month and by the date of final settlement; or only by a summary transfer by the date of final settlement. The final settlement takes place as of the first working day after the closing of the collection month.
What do I need?
You need a computer connected to the Internet and a signed contract with us. You will get an encryption programme (free of charge) for secure transfer of your files with schedules of payments by email.
How will I learn which payments have already been made?
You will obtain the information about whether a payer has made a scheduled payment from our information files.
You can select from the following types of files:
- File with information on payments that were made;
- File with information on payments that were not made;
- If you use the reminder service, file with information on payments that were not made and will be included in the reminder.
If you use the eSIPO application, you can obtain the information whether a payer has made a scheduled payment in the eSIPO application after entering the payer’s connection number and period.
How can I obtain the online access to the service?
You can access the service online via the eSIPO application. eSIPO allows you online access to details of SIPO payments and change forms without any need for emailing us encrypted files. Eligible users will be granted access rights allowing them to read or to read and write in the application. You can choose from three eSIPO packages according to the number of users in your organisation (A–100; B–50; C–10). We can provide you with user management services (creation, changes or cancellation of user accounts) or you may use your own administrator. The charges for electronic access to SIPO services are set in the SIPO Pricelist.
Is there any other method of producing schedules of payments?
You can also produce schedules of SIPO payments in writing using the form “Posting document - SIPO”; you can do so at any post office by the twentieth day of the month preceding the collection month.
What should I do if a customer has not made the payment?
With almost 97% of payments made, the rate of payments made via the SIPO system in the Czech Republic is above the standard rate. If a customer has not made a payment by direct debit from bank account, we will deliver a request to pay to the customer’s letter box. The customer may use the document to make the payment at any post office or bank. If the customer does not pay, the ideal choice is the so-called reminder service, i.e. we will deliver a registered letter with request to pay to the customer.
Do you provide discounts?
We provide volume-related discounts related to the number of schedules of payments produced in a month, and discounts for users of the online access to the service. These discounts are contained in the SIPO Pricelist.
How much does it cost?
An excerpt from the SIPO Pricelist for payees:
| Service | Charge |
|---|---|
| Basic charge for one scheduled payment | CZK 4.10 |
| Additional charge for payment reminder (for each payment scheduled for the initial collection month) | CZK 0.30 |
| For posting against a document | CZK 5.20 |
| Monthly flat-rate charge for less than 100 schedules included in the collection month (does not apply to organisations using the eSIPO application) | CZK 200 |
| Online access to the service with own administrator (monthly flat-rate charge) | Charge |
|---|---|
| Package A (up to 100 users) - free of charge for more than 200 thousand scheduled payments a month | CZK 1,000 |
| Package B (up to 50 users) | CZK 500 |
| Package C (up to 10 users) | CZK 100 |
The charges are exempt from VAT.