Call centre
By phone
We offer you our Call Centre services on the customer lines:
+420 210 123 456
Opening hours
| Information about the services of the Czech Post | |
|---|---|
| Monday to Friday | 08:00 A.M. – 06:00 P.M. |
| Technical support | |
|---|---|
| Monday to Friday | 08:00 A.M. – 06:00 P.M. |
| Customer Card Centre | |
|---|---|
| Monday to Friday | 08:00 A.M. – 06:00 P.M. |
By email
You can send us your queries, comments, wishes or complaints to info@cpost.cz.
Information Concerning GDPR
Czech Post is the controller of personal data provided by those calling the Czech Post’s call centre. In the case of call monitoring, Czech Post processes personal data from these calls in order to improve the quality of the provided services based on the consent of the recorded client. Call records are kept for a limited period of time, which is required to perform quality control and defend legal claims.
If you are interested in information about the processing of your personal data or if you have any concerns regarding this issue, our Personal Data Protection Centre personnel will be happy to assist you. You can contact them by e-mail at, gdpr@cpost.cz.
If you wish to contact our Data Protection Officer or submit a request for application of GDPR rights, you can find all the necessary information on our website at www.ceskaposta.cz in the “Personal data protection” submenu.